- Step 01
The challenge
New employee onboarding for customer service agents was slow, expensive, and inconsistent. Freshers spent weeks in classroom sessions, and roleplay simulations were hard to coordinate, evaluate objectively, and scale, causing delays in agent deployment and high early-stage turnover.
- Step 02
What we built
We engineered an AI-powered live call simulation platform that acts as a real-time call center training sandbox. Fresher employees engage in natural, audio-based simulated conversations with custom AI customer personas. The platform measures speech-to-text spelling/speaking accuracy, assesses compliance and sentiment, and immediately generates an open performance report detailing grammar, pronunciation, and flow.
- Step 03
The result
Reduced fresher ramp-up training time from 4 weeks to just 8 days, saving 65% in operational onboarding costs. The platform provides automated, objective evaluation reports, allowing trainers to scale deployment speed and ensure day-one readiness.
LetinAI's call simulation platform completely reinvented our agent training. Freshers get real call simulation practice from day one, and their speaking and spelling metrics are graded instantly and objectively.